Shipping Policy
Light, Delivered Thoughtfully
At Gentle Feathers, we aim to make the delivery experience as calm and dependable as the lighting itself. Our fulfillment process balances precision and care so that your lighting arrives safely, ready to become part of your space.
Processing Time
Once your order is placed, we begin preparing it with care:
Order Confirmation: Instant via email
Packaging & Dispatch Time: 1–2 business days after order verification
Exceptions: During peak demand (sales, seasonal releases), processing may take slightly longer
We treat each item with the fragility it deserves. Our packaging is chosen to protect without excess.
Shipping & Delivery Estimates
Standard Shipping Timeframe: 6–12 business days from dispatch
Shipping timelines may vary based on destination, customs processing, and local carrier speed.
Once shipped, you will receive tracking details to follow your order’s journey.
Where We Ship
We currently deliver to a growing list of regions across the globe. If you don’t see your location at checkout, it may not yet be supported. We’re continually evaluating new shipping zones based on demand and carrier availability.
Shipping Costs
Shipping fees are calculated based on the destination, weight, and shipping method selected at checkout. On certain occasions, we offer free shipping on orders meeting minimum value thresholds—please refer to banners or product pages for current promotions.
Import Duties and Customs
Please be aware: Orders shipped internationally may incur customs duties or local taxes upon arrival, depending on your country’s import policies. These fees are not included in your purchase or shipping charges and are the responsibility of the customer.
Shipping Accuracy
Please double-check all shipping information before completing your order. We cannot reroute packages once shipped. Inaccurate or incomplete addresses may result in delays or undeliverable packages.
Your satisfaction begins with a safe, reliable arrival—and we’re committed to that from the moment you order.